Ecomzy’s 14-day trial is tied directly to a recurring subscription. The important details are when the trial starts, what happens at the end, how the reminder works, what must be canceled to avoid the first recurring charge, and which optional purchases sit outside the trial.
This article stays narrowly focused on trial and billing mechanics. It does not duplicate the full Pricing guide or Terms analysis.
The trial is 14 days
Ecomzy’s current pricing page advertises a free 14-day trial for the base Ecomzy PRO subscription. The page also states that the subscription becomes a recurring monthly charge after the trial unless canceled.
The Terms add an important detail: the trial starts on the day store access details are granted to the subscriber, either during a training session or through an automated email.
That means the trial clock is tied to access delivery rather than merely to the moment a user first lands on the checkout page.
Why Ecomzy asks for payment details
The pricing FAQ says Ecomzy requests card details because the subscription is intended to continue automatically after the free-trial period.
In other words, this is not a trial that simply expires and locks the account until the user manually buys a plan. It is an auto-converting trial.
Users who only want to evaluate the platform should therefore know the end date and cancellation path before the renewal date arrives.
A reminder is supposed to arrive before the trial ends
The current Terms say Ecomzy sends a reminder email three days before the trial period ends.
That reminder is useful, but users should not rely on email delivery as their only safeguard. Spam filtering, an outdated account email or simple oversight can still cause a message to be missed.
The safest approach is to record the trial start date when store access is granted.
What happens after day 14?
If the user does not cancel, the Terms say the subscription payment is automatically charged to the payment method provided at signup.
The current public pricing page emphasizes a $39/month Ecomzy PRO offer. The Terms also list higher Advanced and Ultimate PRO plans, but availability conditions apply to those plans.
For the trial itself, the practical point is that the account moves from free access into recurring billing unless the subscription is canceled.
How to cancel before the first recurring charge
The Terms currently describe the following in-account cancellation path:
My Account → Plans → options menu (three dots) → Unsubscribe and Delete Store.
The wording matters because cancellation is not just a payment setting. The Terms say canceling the subscription also cancels the Free Turnkey Store and suspends access to Ecomzy features connected to the subscription.
Users should wait for the cancellation confirmation email and keep it for their records.
Optional services are not necessarily part of the free trial
The Terms say that additional paid services selected while completing the free-store survey are not part of the trial and can be charged immediately after the survey is submitted.
This is one of the most important billing details for a new user. “14-day free trial” applies to the qualifying subscription access; it should not be interpreted as a promise that every optional service selected during onboarding is free for 14 days.
Performance Tiers have their own billing cycle
Ecomzy’s Terms describe Performance Tiers as separate add-on subscriptions used together with Ecomzy PRO. Paid tiers are billed separately and have an independent billing cycle.
Canceling or changing a Performance Tier does not automatically cancel the underlying PRO subscription. Conversely, if the PRO subscription is canceled or expires, access to Performance Tier features is suspended.
This separation is important because a user can have more than one recurring billing layer active at the same time.
Usage can affect Performance Tier status
The Terms say Performance Tier upgrades may occur automatically based on usage, enabled tools or applicable order-volume thresholds.
That means users who activate additional tools or increase account activity should watch the Dashboard for tier and pricing changes rather than assuming the tier will remain static indefinitely.
What if the subscription has already charged?
The current Terms say Ecomzy provides a 100% refund for the latest subscription payment if requested within 30 days of the payment date.
Monthly refunds are described as applying to the current payment period only. Previous monthly payments are not included in that rule.
Additional services can have different refund conditions, especially once work has started or access/materials have been provisioned.
Other charges can exist outside the subscription
The Terms describe platform service fees on certain Dashboard purchases and a separate higher fee for purchases of Order Processing Credits.
Those fees are not the same thing as the recurring Ecomzy PRO subscription and are not created by the 14-day trial itself.
A simple trial timeline
- Signup: payment details are provided.
- Store access: the Terms say the 14-day clock starts when access details are granted.
- Trial period: the user can evaluate the platform under the applicable trial access.
- Three days before the end: the Terms say Ecomzy sends a reminder email.
- End of trial: if the subscription is still active, recurring billing begins.
- After charge: the current Terms describe a 30-day refund window for the latest subscription payment.
What to check during the trial
- what the Dashboard actually gives you access to;
- which products are available;
- which marketing tools require separate tiers or purchases;
- how orders and account information are displayed;
- how easy it is to find plan and cancellation settings;
- which optional services have already been activated.
FAQ
When does the 14-day Ecomzy trial start?
The current Terms say it starts when store access details are provided to the subscriber.
Does Ecomzy charge automatically after the trial?
Yes. The pricing page and Terms describe automatic recurring billing unless the subscription is canceled.
Does Ecomzy send a reminder before the charge?
The current Terms say a reminder email is sent three days before the trial period ends.
Are optional services included in the 14-day trial?
Not necessarily. The Terms say paid services selected during the store survey are not part of the trial and can be charged immediately.
Can I get a refund after the first subscription charge?
The current Terms describe a 100% refund for the latest subscription payment when requested within 30 days of the payment date.
Sources
Public billing information checked September 28, 2026.
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